Refund policy

Return Policy

We accept returns within 14 days of delivery for most general merchandise and lifestyle products, provided they are:

• In original condition and unused
• In original packaging with tags attached
• Accompanied by the receipt or proof of purchase

Non-Returnable Items

• Fresh and frozen foods
• Perishable items
• Processed foods and beverages
• Health supplements
• Personal care products
• Sale or promotional items
• Clearance items

Return Process

1. Contact us at info@charm-market.com to request a return
2. Include your order number and reason for return
3. Wait for our confirmation and return shipping instructions
4. Ship items to: 155 Green Bush Crescent, Thornhill, ON L4J 5L7

Refunds

• Approved returns will be refunded to your original payment method
• Processing time: 10-15 business days
• Shipping costs are non-refundable

Damaged Items Please inspect your order upon delivery and contact us immediately if you receive damaged or incorrect items.

For any questions about returns, please email us at info@charm-market.com